Refund Policy

If an order is not delivered, is only partially delivered, or is cancelled, the undelivered part is refunded automatically to your account balance. You do not need to request it. These refunds are made to your Providerian balance, not to your card or crypto wallet, and can be used immediately for any service.

Balance top-ups ("add funds") are not refunded to the original payment method. Your balance does not expire and can be used for any service on the panel.

Requests to refund unused balance, meaning funds that have never been spent on orders, are reviewed case by case. Contact [email protected]. Approval is at Providerian's discretion. If a refund is approved, it may be reduced by processing fees charged by the payment provider.

Services that have been delivered are not refundable. Natural drops after delivery (for example, removed comments or likes, or a viewer count that falls after the order ends) are not a reason for a refund. Where a service offers refill, drops are handled according to that service's refill rules.

Please contact support before opening a chargeback or payment dispute; almost every problem can be solved quickly. Chargebacks or disputes opened without contacting support first lead to suspension of the account. We may contest them with the relevant order and delivery logs as evidence.

Cryptocurrency payments are credited to your balance after the network confirmation reported by our payment processor, Cryptomus. Underpaid invoices (where less than the invoiced amount arrives) are not credited automatically; contact support with the payment details and we will review them.

E-mail [email protected] and include:

• the e-mail address of your Providerian account;
• the order ID and/or payment (deposit) ID concerned;
• a short description of the problem.
• We respond within 3 business days. You can also reach us on Telegram (@mytktr) or WhatsApp (+44 7466 951518).